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Bug tracking is easily done with PARROT.
- Better management of all your test cycles:
- With PARROT you can assign bugs to specific versions of
your Product.
- Assign a support person to the bug.
- Using the Master Code customization capabilities, assign status
codes that match your methodology and track the bugs as they go
through the cycle. As an example, you can add the following codes
to the PARROT Status field: New, Assigned, In Progress, Ready for Test,
Closed. Then use these codes to track bugs as they are found and
completed.
- Track the bugs using PARROT's search engine with its
full Boolean search capabilities.
- Production support uses all the functionality you have with test cycle
management. In addition:
- Using a single database for testing and for Production bug
reporting/resolution, you can search if any pre-Production
bugs found their way back into the code when a Customer calls in
with a problem.
- Track and report the problems for a given Customer or
Contact.
- Get more out of tracking bugs than just tracking them:
- Assign Problem and Resolution categories (that you create!) to
a problem. Use this information to improve the areas that are
causing the most problems. For example, adding Resolution codes of
Code fix, Documentation, User Error, ..., you can identify the
reasons for the bugs and take appropriate action. This is a real
aid for Lessons Learned, as well.
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