Track and control issues from your Customers from reporting to resolution
Quickly search for pre-existing issues and solutions - even from testing phases
Automatically notify the right people when Issue events occur
Change field labels to reflect your - or your customer's - organization's terminology
Easily create Issue query views to quickly perform repetitive searches and display just the data you want and the way you want it(SuiteSupport only)
Use User-defined fields to capture, search and report on your specific data
