|
Feature |
PETS Free |
PETS |
PETS/Team |
SuiteSupport |
|
|
Client-server |
Client-server |
Client-server |
J2EE
web |
|
ISSUE MANAGEMENT |
|
|
|
|
|
Problem Tracking |
 |
|
|
|
|
Event Notification |
|
|
|
|
|
User Defined Fields |
|
|
|
|
|
Customizable Field Names |
|
|
|
|
|
Rich Text Formatting |
|
|
|
|
|
Assign and Track Individuals to Problems |
|
|
|
|
|
Controlled Configuration Administration |
|
|
|
|
|
Boolean Searching |
|
|
|
|
|
Custom Views |
|
|
|
|
|
Automatic Keyword
Management |
|
|
|
|
|
|
|
|
|
|
|
CONTACT MANAGEMENT |
|
|
|
|
|
User Defined Fields |
|
|
|
|
|
Customizable Field Names |
|
|
|
|
|
Multiple phone/fax/emails |
|
|
|
|
|
|
|
|
|
|
|
SECURITY |
|
|
|
|
|
User can change own password |
|
|
|
|
|
Multilples Users |
|
|
|
|
|
Role based security |
|
|
|
|
|
Application/function
level |
|
|
|
|
|
|
|
|
|
|
|
DATABASE |
|
|
|
|
|
Multiple database support |
|
|
|
|
|
ODBC |
|
|
|
|
|
MSAccess |
|
|
|
|
|
SQLServer |
|
|
|
|
|
MySQL |
|
|
|
|
|
Networked Database Support |
|
|
|
|
|
|
|
|
|
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|
