PETS (Productivity Enhancements for Technical Support) is a suite of
        tools that assist you in providing the very best in customer support.

            Personal Reference Database

            Call Center Management

            Problem (Bug) Tracking

            Contact Information Management

            Customer Relationship Management

            Keyword Search

            Customer Support Tools

        Money-back guarantee

        When you purchase PETS, you can return the product, for any reason,
        within 45 days and get your money back (excluding shipping and handling
        charges).

        Minimum System Requirements

            PC with Pentium 166MHz or higher processor.

            Microsoft Windows 98/NT/2000/XP.

            10 MB of available hard disk.

            VGA or higher resolution.

            CD-ROM drive.

            ADO 2.1 or higher (comes with Microsoft products).

        PETS comes in a stand-alone version for a single user as well as PETS/Team, a
        multi-user, secured environment.  To see the difference in versions, click here.

        There are currently two modules available.

        PARROT (Problem Analysis Reporting and Resolutions with Online Tracking) Screen Shots

•  A Reference Database - Store and retrieve your important information.
  • Newsgroup messages
  • Scanned (as text) articles from magazines
  • Undocumented information
    
• A Problem (bug) Tracking Database - PARROT is the best system for keeping
  track of your customer's  problems.  From start to resolution, PARROT helps
  you be successful in dealing with customer problems and helping you deliver
  the best customer service.
  
• A Keyword Search Engine - PARROT's powerful search engine lets you quickly
  find similar problems and their resolutions in your database.  This allows you
  to identify common problems and resolve customer problems fast.
  
• Features:
  • Problem/Resolution Information Tracking
  • Bug Tracking
  • Keyword Searching
  • Master Code/Field Tag Customization
  • Contact Activity Tracking
  • User Defined Fields
  • Integrated into CAT

CAT (Contact Account Tracking) Screen Shots

• A Customer/Contact Information Management System
• An Order Tracking System
• Features:
  • Maintains Customer Information
  • Maintains Contact Information
  • Multiple phone/fax/email numbers and addresses
  • User Defined Fields
  • Master Code/Field Tag Customization
  • Integrated into PARROT